Frequently Asked Questions

All packages are shipped in plain, unmarked packaging with no return address, no branding, and no indication of the contents. Your order is discreetly packed and dropped off at random collection points to maintain complete anonymity. We never share your details with any third party.

Estimated delivery time is approximately 1 week, though it may vary depending on your location. Domestic orders within Europe may arrive in 3–5 days, while international orders can take up to 10–14 business days depending on customs and local postal service efficiency.

Yes, tracking is now available for many orders. Sellers can add a tracking number and carrier link to your order once it has been shipped. You can view the tracking details on your order page and will receive a notification when tracking is added. Tracking helps ensure your package arrives safely while maintaining your privacy.

We ship worldwide to nearly every country. Some remote locations or regions with strict customs enforcement may experience delays or higher risk of seizure. If your country is known for strict mail inspection, we recommend using a re-shipping service or a trusted intermediary address.

Packages are vacuum-sealed and heat-pressed multiple times using industry-standard tamper-evident materials. The outer packaging is a discreet plain bubble mailer or cardboard box with no markings. Contents are secured to prevent damage and leakage during transit.

If your order does not arrive within 14 business days after confirmed shipping, contact support. All orders are covered by escrow protection — funds are only released to the vendor once you confirm receipt. If the package is genuinely lost, you will receive a full refund or a reshipment at no extra cost.

Absolutely. Your name and address are encrypted in our system and only decrypted at the moment of label printing. No logs are kept. We recommend using a drop address or a PO box rather than your home address for maximum opsec. Never use a shipping address that is linked to your real identity.

Yes, we ship internationally to most countries. International orders may take 7–14 business days depending on customs processing. We are not responsible for packages seized by customs, but we will work with you to find a solution, including reshipment to an alternative address at a reduced rate.

All sensitive data is encrypted at rest using AES-256-GCM. Your shipping address, display name, and communications are only decrypted when absolutely necessary. We operate a strict zero-log policy — no IP addresses, no session records, no metadata retention. Our platform is designed to be accessed over Tor for maximum anonymity.

While not strictly required, we strongly recommend accessing the marketplace over the Tor network for maximum anonymity. The site is fully functional over Tor and many vendors prefer Tor users. If you choose to use a clearnet connection, consider using a VPN that does not keep logs as a minimum precaution.

You can request an address change only before the order has been marked as shipped. Once the vendor confirms shipment, the address is finalized for security reasons. To change your address, go to your order details page and use the contact form to message the vendor directly.

Browse the shop, add items to your cart, and proceed to checkout. You will be asked to provide a shipping address (which is encrypted immediately) and select a shipping option. Payment is made in Monero (XMR). Once payment is confirmed, the vendor prepares and ships your order.

When you place an order, your Monero payment is held in escrow by the marketplace. The vendor ships your order, and once you receive it and confirm through your dashboard, the funds are released to the vendor. If there is a dispute, our moderation team reviews the evidence and resolves accordingly.

Monero is a private, untraceable cryptocurrency. Unlike Bitcoin or Ethereum, Monero transactions are fully anonymous by default — the sender, receiver, and amount are all hidden on the blockchain. This aligns with our commitment to financial privacy and is the only payment method we accept.

Orders can be cancelled before the vendor marks them as shipped. If cancelled, the full amount is returned to your wallet balance on the marketplace. Once shipped, the order must go through the standard escrow process — you can refuse delivery and open a dispute if necessary.

To become a seller, contact us directly on Matrix/Element at @ceo:chat.shinyflakes.xyz or visit chat.shinyflakes.xyz to create an account and send us a message. We'll guide you through the verification and listing process.

Trusted sellers are vendors who have demonstrated a consistent track record of reliability, quality, and customer satisfaction. They have completed a high volume of successful orders with positive feedback and maintain fast shipping times. Trusted sellers are highlighted in the marketplace with a special badge for extra buyer confidence.

Trusted seller status is earned automatically based on your sales history, feedback score, dispute rate, and account age. Requirements include a minimum of 50 completed orders, a rating of 4.5 or higher, and no unresolved disputes. Status is reviewed periodically by our moderation team.

Go to the Contact page and reach out via our chat or message @ceo:chat.shinyflakes.xyz directly. Support responses are typically within 24–48 hours.

After receiving your order, you can leave a review on the reviews page. Reviews help the community identify trustworthy vendors. You can choose to post anonymously — your identity is never publicly linked to your review unless you choose to use your username.

You will receive in-app notifications for important updates such as order status changes, tracking added, messages from vendors, and escrow releases. A notification bell icon in the navigation bar displays unread notifications. Click it to view all your notifications. Notifications are private and stored securely in your account.

If you have any other questions, check the Contact page and reach out via our chat. We are happy to help with any concerns regarding shipping, privacy, ordering, or anything else related to the marketplace.